Franchise Support

The best thing about being part of the At Your Request group is that you will never feel alone and there is always someone there to help!
The secret lies with your Regional Franchisees.  They are there is help and support you whether it is dealing with a customer, doing more training or requesting more work – your Regional Franchisee is just a call away.

	Franchise Training
	Sharing Knowledge
	Superior Technology
	Customer Care
	Brand Promotion
	Uniforms & Vehicles

Franchisee Training
Our training programme is very hands on and comprehensive.  Training is customised to your specific needs and we always ensure that every aspect of the system is learned and practiced before training ends. You start with an initial course of training lasting up to 5 weeks depending on the service and region you purchase.  After your initial training, your Regional Franchisee will continue to work with you and assess your skills. There will always be further sessions to keep you up to speed with new developments. You are encouraged to contact your Regional Franchisee if you have any questions. 

Here’s what you can expect during your initial training period:

	‘On the job’ training, including equipment maintenance training.
	Business management training, so you’ll know how to look after the administration side of your business.
	Computer training, with a ‘non-techy’ teacher. Even the most computer-phobic people will gain the skills they need.
	Learning about customer care, so that you can retain customers and get more of their business.
	Learning about system and manual requirements.
	One day to go over tips, guidelines and finishing touches that will set your business above others.
	A final ‘refresher’ day on the job, to top up your confidence levels.

Sharing Knowledge

The structure of the At Your Request franchise system requires all franchisees to share knowledge at every level. For example, the National Franchisee shares its knowledge with regional franchisees; regional franchisees share their knowledge with franchisees; franchisees share their knowledge of equipment and customer preferences with regional franchisees and other fellow franchisees.

Superior Technology

We truly believe that technology can help you and the entire group work more efficiently and therefore more successfully.  We’re the first to admit that technology may seem daunting at first but we have worked very closely with our software developers to create a custom-built system that is both comprehensive and easy to use.  This puts At Your Request well ahead of the competition.

For franchisees this system will display everything you need to know about your business.  From customer details to creating invoices, communicating with your Regional Franchisee to tracking what jobs you have today (even what equipment you need) it is all there at a click of a button.  All you need is a computer with internet.  If your mobile phone has internet, you can use that as well.
For Regional Franchisees this system makes managing and communicating with multiple franchisees and hundreds of customers a whole lot easier.  In fact it even does your book keeping, track your bank balance and calculates your GST.  All this from the comfort of your home/office or even on the road or sitting on a beach.

Customer Care
We know that the best way to satisfy a customer is ensure that their enquiry is dealt with right away and in the most professional manner.  We achieve this through having:

	A 24/7 call centre with professional telephone operators to provide customers and potential customers with the best level of customer care possible;
	Regional Franchisees doing the quoting for jobs and the follow up sales;
	Regular customer contact whether through the use of our communications books, customer satisfaction surveys or onsite quality checks;

Brand Promotion
The heart of our business is the At Your Request brand. Our brand sets us apart from the competition, identifies us to our customers and feeds our success.

	To boost brand exposure in the market place, At Your Request utilises the expertise of the professionals in the branding and advertising industry.
	We are always open to promotional ideas and suggestions from our franchisees.
	From uniforms, vehicle signage and presentation, printed materials to public relations and media exposure, our brand communicates that At Your Request is a premium service company.
	To establish and maintain our position at the top end of the market, there are set brand standards that we must all adhere to. They include the correct use of brand colours, logo and imagery.

Uniforms & Vehicles

To enjoy what you do we feel you need to be proud about what you do.  We consistently get feedback from our franchisees about how the At Your Request uniforms and vehicle signage makes them feel about their business and what they do.  Not only does it boost the franchisees self esteem but it also makes the customer take notice and feel confident that they are getting a premium service that they will recommend to their friends and colleagues.

Our uniforms have been selected for comfort and practicality.  We have sourced the most suitable uniform fabric which is stain, sweat and fade resistant as well as easy to care for.
Our vehicle signage has been professionally designed to convey our values of trust, integrity and excellence.  Coupled with the signage is the standard of vehicle.  It is a waste of time and money to apply eye catching sign writing on an old or damaged vehicle so we maintain a high standard with regular checks on all At Your Request vehicles. 

WANT MORE INFORMATION?
If you are interested in becoming a franchisee give us a call on 0800 297 297 or fill in our contact us form above and your local Regional Franchisee will call you to set up a meeting to discuss the opportunities in more detail.  If you are still keen then you can spend a day out on the job with an existing franchisee. Doing this will help you to get a real feel for the business.